Booking Confirmation (Standard)

This email is sent to the guest immediately once a booking is made (either online or manually added to your booking diary). It is sent to bookings up to the number accepted online i.e. if you are taking booking online up to a maximum of 8 guests, then all bookings up to and including 8 guests will receive this confirmation email template. Larger tables of 9 guests + will receive the Group Bookings email template.

Template parameters

When creating a template, you can setup the following parameters:

SCHEDULE: Which days / days range the template applies to;
START DATE: When is the template effective from
END DATE: When is the last date the template can be used on; If the template is for a specific event i.e. Valentine's Day, then Start Date would be the same as End Date.
SHIFT: It can either be all sessions, or just a specific session i.e. you may want to have a specific template for Lunch bookings and another one for Dinner bookings
SUBJECT: This is what will appear at the top of the email, in the guest's email (Header)
DESCRIPTION: This is for your internal use only and helps you remember what the email is for i.e. Festive Season Template.

Dynamic Tags

Tags and buttons are dynamically generated at run-time, based on whether it is applicable to that booking or not.

Any text added in brackets [ ] is a tag that is populated dynamically at run time (when the email is generated).

[CUSTOMER_TITLE]	Use this tag to display the Title.	[REGULATION_TEXT]	Use this tag to display the regulation text
[CUSTOMER_LASTNAME]	Use this tag to display Customer Last Name	[BOOKING_REFERENCE]	Use this tag to display Booking Reference Number
[CUSTOMER_FIRSTNAME]	Use this tag to display Customer First Name	[SESSION_NAME]	Use this tag to display Session Name
[CUSTOMER_PHONE]	Use this tag to display Customer Phone Number	[COMPANY_NAME]	Use this tag to display Company Name
[CUSTOMER_EMAIL]	Use this tag to display Customer Email	[COMPANY_WEBSITE]	Use this tag to display Company Website
[BOOKING_DATE]	Use this tag to display Booking Date	[SITE_NAME]	Use this tag to display Site Name
[BOOKING_TIME]	Use this tag to display Booking Time	[SITE_ADDRESS]	Use this tag to display Site Address
[TABLERETURN_TIME]	Use this tag to display Table Return Time	[SITE_PHONE]	Use this tag to display Site Phone
[GUEST_COUNT]	Use this tag to display Number of Guests	[SITE_EMAIL]	Use this tag to display Site Email
[SPECIAL_REQUEST]	Use this tag to display Special Request	[SITE_MAPURL]	Use this tag to display Site Map URL
[OFFER_NAME]	Use this tag to display the offer name	[BRAND_NAME]	Use this tag to display Brand Name
[OFFER_TERM]	Use this tag to display the terms & conditions	[REGULATION_TEXT]	Use this tag to display Regulation Text
[OPTED_MESSAGE]	Use this tag to display Opt-In Email Message	[SITE_MESSAGE]	Use this tag to display Site Specific Message

Style Toolbar

The template includes an editor toolbar that allows you to easily format your text.

HTML EDITOR

You can also click on Source to step into the the HTML editor to write your code directly in html and make any tweaks required.

Standard Wording on this email

The below is the standard wording in the email.

BOOKING # [BOOKING_REFERENCE]

Dear [CUSTOMER_FIRSTNAME] [CUSTOMER_LASTNAME],

We are pleased to confirm your booking at [SITE_NAME] for [GUEST_COUNT] people at [BOOKING_TIME] on [BOOKING_DATE].[SPECIAL_REQUEST:START]

Thank you for adding the following special request, we will try to accommodate any request where possible.
Special Request: [SPECIAL_REQUEST][SPECIAL_REQUEST:END] [PAYMENT_URL:START]

In addition to this, dynamic sections are added to display the following:

Credit Card details / Deposits links;

Pre-ordering link

Restaurant details (address, telephone, email and website)

Options to Modify / Cancel booking online & add booking to calendar

Haven’t found what you’re looking for?

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Booking Confirmation (Standard)