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Booking Diary

Manage all of your reservations online, phone bookings and walk-ins in one place – anytime, anywhere.

Dashboard

Date Selection
No Shows / Cancel Fees
Payment Requests
Session Breakdown
Diary Notes
Guest Requests
Internal Comments
Bookings - Guests – Time Line
Sales Channel
Booking Statuses

Booking Views

Diary View
Table View
Floor Plan View

Search Booking & Booking Status

Searching for a booking
Status of a booking

Floor Plan

Floor Plan Overview
Floor
Area
Floor Plan Timers
Timer Options
Check Date Booking Made
Creating Floor Plan Layouts

Blocking Times / Date / Areas / Tables

The various methods to block time, dates, areas or tables in your diary.

Blocking a session
Block all sessions in a day
Blocking specific times
Blocking specific tables
Blocking specific areas
Restricting specific tables at specific times

Waiting List (Future Bookings)

Why should you use an online waiting list?
Guest joining the waiting list
Managing your Waiting List

Waiting List (During Service)

Adding a Guest to your waiting list (during service)
Adding extra time to a guest waiting for a table
Notifying waiting guest that table is ready

Booking Rules

The various booking rules that can be applied to suit your business model

Book ahead period
Booking Length
Booking cut-off time
Override MIN/MAX guests

Set Menu Pre-ordering

About Pre-ordering
How to create set menus
How to create Menu Categories
Creating Menu Items
Allocate menu item to menu category
Creating a special offer for your menu
Creating a credit card rule for a menu pre-ordering
Guest's Pre-ordering journey
Place Cards
How to create additional menus to allow extra sales

Booking Availability

Schedules
Sessions
Time slots
Availability
Reduced Table Allocation Time (ADD-ON Module)
Block Editing Availability

Booking Management

Edit Booking (Diary View)
Edit Booking (Table View)
Edit Booking (Floor Plan View)
Cancel Booking (Diary View)
Cancel Booking (Table View)
Cancel Booking (Floor Plan View)
No-shows

Setup Special Offers & Events

DO's & DON'Ts for setting up your special offer
Restricting areas for Special Offers
Copying an existing Special Offer
Add a viewable / downloadable menu to a Special Offer
Adding a Special Offer tag to your email template
Private offers - Marketing ideas

Online Payments

Connecting your booking system to STRIPE
Taking credit card details to secure a booking
Taking a deposit to secure a booking
Managing no shows & cancellation fees
Managing Payment requests
Setting up different Deposit amounts for Adults & Children
Different Deposit options for same Event
Increase deposit amount when number of guests increases
Copying an existing Credit Card Rule
Charging for a reduction in numbers

Notification & Alerts

Notification screen

Capacity management

Benefit of The Capacity Management ADD-ON module
Walk-aways

Additional Booking Features

Email & SMS Opt-In
Disable Access
Dog Friendly Tables
Group Bookings Enquiries (ADD-ON Module)
Booking Originator
Booking Tags
Guests Tags

Table Grouping

Managing Table Groups

Switching Users

A step by step guide to switching users without having to log off / log on through the main LOGIN page.

Switch User

Managing Guest Cards

Every booking and online order is kept in history for each guest. You can easily manage guest details, preferences, notes and marketing flags, including adding a guest to a black-list if too many no-shows occur.

Guest Cards
Restricting Online Bookings for a Guest

Guests Email Notifications

Guests Email Notifications

Booking Confirmation (Standard)
Booking Confirmation (Groups)

System Audit Trail

The various ways the booking system captures who makes change to bookings or settings

User Access
Audit Trail - Bookings