You may have to cancel an order for various reasons:

• The order is a duplicate order
• You cannot accept the order because the kitchen is up to capacity or you have run out of food
• The guest has changed their mind and no longer wants the order

To cancel an order, click on the Change Status box for that order

Click on the CANCEL ORDER button

The system will ask you to confirm that you want to cancel that order.

You can also add a note as an audit trail of why you cancelled the order.

Click on YES.

The order will be marked as Cancelled.

Notes:

1. Cancelling an order automatically refunds the full amount if the order was pre-paid by credit card. The refund is automated through your STRIPE account and may take up to 3 to 5 days to reach your guest's account.
2. An email notification to confirm that the order has been cancelled will be sent to the guest.