We have partnered with Google Reserve to allow guests to easily book a table at your restaurant, when using Google's Search Engine. Below is some key information to help you understand how this feature works.

How Google Reserve works

There is no action required by the restaurant as this is an automated process. Google will check our restaurant listing, match key elements such as restaurant name, address, telephone number & website address.

If you do not wish to be features on Google Reserve, simply create a ticket with our help-desk and request for setting Include this company/site in Google Feed to be set to: Exclude. 

Google Reserve Interface

Google dials into our booking system daily, early morning (around 5:00 am). Google retrieves your booking availability, including cut off booking times, blocked days / times, bookings T&C's and bookable area.

If your restaurant has booking availability, Google Reserve will automatically display the booking button…

Please note that any restrictions in place at the time of Google updating their availability database for your restaurant, will remain so until the following day when Google dials to update your restaurant booking availability and restrictions / rules.

Google displays their own booking widget interface for which we have no control.

If your venue also allows for the selection of a particular area as part of the booking process, then please request for setting Send location / area in RwG feed to be set to YES.

If you wish for specific instruction to be displayed as part of the booking process, please request for setting Merchant T&C's in text format to include text (provided by you).

IMPORTANT NOTE:

GOOGLE RESERVE does not support ‘SPECIAL OFFERS’. Therefore, if you create a Special Offer, it will only be available to book when the favouritetable booking widget is displayed - on favouritetable.com, your website or anywhere else you use the favouritetable booking widget - this includes PRIVATE OFFERS.

As GOOGLE RESERVE does not support this feature, guests can only make standard bookings on that channel. 

GOOGLE RESERVE also does not support bookings requiring credit card details to secure a reservation or deposits paid as part of the booking process.

Click here if you would like to opt-out of GOOGLE RESERVE.