You can refund part or the whole amount of an order if:

• You cannot accept the order and it has been pre-paid by credit card;
• One or more item is not available for collection / delivery
• Guest contacts you to cancel their order.

For all orders that have been pre-paid, the refund is made automatically from your STRIPE account - it may take up to 3 to 5 days for the refund to reach your guest's account.

To Make a refund, click on the Change Status drop down box for that order and select Refund.

The following information is requiered:

• Refund amount
• Reason (select from drop down list).
• Note: this is not compulsory but is useful as an audit trail of why you are providing a refund.

Once done, click on PROCESS REFUND.

The transaction will show that a refund has been made for that order and the amount that was refunded.

Please note that you cannot refund more than the original amount paid for the order.