You may have to reject an order for various reasons:

• The order is a duplicate order
• You cannot accept the order because the kitchen is up to capacity or you have run out of food
• Any other reasons

To reject an order, click on the Change Status box for that order

Click on the REJECT ORDER button

The system will ask you to confirm that you want to reject that order.

You can also add a note as an audit trail of why you rejected the order.

Click on YES.

The order will be removed from your main order screen but is still available for viewing when selecting Rejected form the order status drop down box.

Notes:

1. Rejecting an order automatically refunds the full amount if the order was pre-paid by credit card. The refund is automated through your STRIPE account and may take up to 3 to 5 days to reach your guest's account.
2. An email notification to confirm that the order has been rejected will be sent to the guest.