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A Special Offer is an option that allows the guest to make a reservation for something other than the standard A la Carte menu. See example below for ‘Tapas Menu’:
Please note that if the information is not provided in full, we will not set it up.
It is important that you provide the guest with as much information as possible, so that they can make a quick and informed choice when booking. This should include:
| Information | Example |
| NAME | i.e. TAPAS MENU |
| DETAILS | £25 per person - minimum 2 people A selection of tapas that delivers the taste of Spain on small plates to share! Available Monday to Friday from 12:00 - 16:00 Please note that we require a non-refundable deposit of £10 per person to secure your booking. The deposit will be taken off your total bill on the day. |
| START DATE | i.e. 02/10/2023 |
| END DATE | i.e. 27/10/2023 |
| START TIME | i.e. 12:00 |
| END TIME | i.e 16:00 |
| SESSION | i.e. Lunch |
| SCHEDULE | i.e. Monday to Friday |
| MIN / MAX (WEB) | If applicable, minimum number or guests & maximum number of guests for each booking (web bookings) i.e. MIN 2 - MAX 8 |
| MIN / MAX (TEL) | If applicable, minimum number or guests & maximum number of guests for each booking (telephone bookings) i.e. MIN 2 - MAX 8 |
| TOTAL GUEST LIMIT | If applicable, maximum number of guests who can book for that special offer during a session i.e. 40 guests |
| TOTAL BOOKINGS LIMIT | If applicable, maximum number of bookings that can be made for that special offer during a session i.e. 20 bookings Please note, it can only be either TOTAL GUEST LIMIT or TOTAL BOOKINGS LIMIT, not both. |
| OFFER TYPE | Please confirm if the offer is PUBLIC (that will appear on your normal booking widget) or PRIVATE (to create a link that can be sent via email or newsletter to your subscribed guests) |
| STANDARD MENU APPLY? | Please specify if the option to book for the Standard Menu should be available (for example, your Special Offer may be for SUNDAY ROAST, and that is the only option available on a Sunday Lunch). |
| AREAS | If you use table management, please confirm in which areas that special offer is available to book for (for example, DRINKS ONLY may be available to book in the Bar Area only, but SUNDAY ROAST can be booked for the Main Restaurant & Mezzanine. |
| CREDIT CARD DETAILS | Please specify if credit card details or deposits are required to book that Special Offer, and details. i.e. £10 deposit per person, non refundable, for tables of 6 or more. Applicable to both web & telephone bookings. |
| PRE-ORDERING | If applicable, which pre-ordering menus should be linked to that Special Offer |
| MENU | If applicable, include a pdf of the menu, so that guests can view / download the menu prior to making their booking. |
As you can see from the above, a lot of thoughts and consideration goes into creating a Special Offer. It only takes a few minutes to setup, as long as all the information is available.
The key element is: be pro-active and plan ahead, to ensure the correct and timely execution of your special offer. This will allow you to test it before it goes live, to ensure that everything is correct.
