You may want to restrict the ability for a guet to make online bookings, for various reasons:

• Guest keeps cancelling their booking
• Guest has to many no-shows
• Guest is disruptive or rude to your employees.

This can be done via the Guest Card for that guest.

Accessing the Guest Card

In Booking Diary View

Click on the name of the guest, this will automatically open up the guest card.

In Table View Diary 

Click on the booking and select View Guest Card from the options menu.

In Floor Plan 

Click on the booking then click on the green badge to the right of the guest's name.

Barring the guest to make online bookings

Click on the green toggle button located to the right of the guest's name

The toggle button will change to red, indicating that the guest is now restricted from making online reservations for your restaurant.

Please note that this only applies to the email address that is linked to that guest. This is the only unique identifier for the guest, as there ca only be one single  unique email address. 

• This does not apply to telephone numbers (for example, the number could be a corporate telephone number that other people use.
• This does not prevent the guest from booking a table at your restaurant using a different email address.

If the guest tries to book a table only, the system will not complete the booking process and the following message will be displayed:

If the guest then calls your restaurant to make a reservation, a tag will be displayed next to the guest's record, as a warning. It is then up to you if you wish to take the reservation or not.

Past details (booking history) is also shown at the top of the screen: