About Table View

The Table View shows you all bookings in a grid view, with each booking displayed in chronological time of arrival, shown by area and table numbers

This is screen is best used to use before service, in order to ascertain that table usage has been optimised. Ultimately, bookings should appear back to back, with no ‘dead spaces’ in between bookings. Any ‘dead space’ or blank area between bookings reflects a loss of income as the table times are not being utilised.

Top menu bar 

Allows you to:

• Select a location (for multi-site operators).
• Optimise / minimise main menu pane
• Switch between modules (Bookings, Online Ordering, Marketing, Surveys).
• Add a guest to the future bookings waiting list
• Add Diary Note
• Minimise / optimise screen size
• Change Password / PIN or Log out

Action bar

Allows you to:

• Increase / decrease grid view

The Compact View displays more bookings on your screen but with fewer details (icons pertaining to the booking).

The Larger View displays less records on your screen, but with more details (icons pertaining to the booking).

• Enable drag & drop of bookings on the grid
• Select date to view
• Select session to view
• View & print Booking sheet for selected session & date
• Add a new telephone booking
• Quickly check-in a walk-in (this is a dynamic button becomes visible as soon as a session starts)

Booking diary window

This displays all bookings in chronological time of arrival, shown by area and table numbers with:

• Times displayed across the top with number of guests per time slot
• Areas & tables displayed vertically on the left
• A dynamic (moving) time line across the grid

Information provided on this screen:

• Booking reference number
• Booking time
• Guest's First & Last Name
• Number of times the guest has previously booked
• Sales channel (Web, favouritetable, Facebook, Telephone, Walk-in).
• Number of guests
• Table number allocated (if you use table management module).
• Booking Status (Booked, Confirmed, Cancelled, No-Show, Completed).
• Allergens notification
• Number of infant chairs required
• Credit card status (if using that feature): credit card details taken or deposits taken
• Special request flag
• Internal comment flag
• Deposit amount
• Order of service
• Occasion
• Do Not move icon
• Pre-order status

When clicking on a booking, the following options are available:

• View details of the booking
• Edit Booking
• View booking note
• View Guest card

Table Status (colours)

The table will display in a different colour depending on when you update the status of the table:

Bookings not yet arrived are displayed in grey:

Bookings that have partially arrived are displayed in blue:

Bookings that are fully seated are displayed in green. The table will remain green for the duration of the booking length allocation, less 15 minutes i.e. If the table was allocated for 2 hours, it will show in green for 1 hour 45 minutes:

The table will automatically change to amber / orange in the last 15 minutes of the allocated time i.e.  If the table was allocated for 2 hours, it will show in amber / orange between 1 hour 45 minutes & 2 hours:

The table will automatically change to red after the allocated time i.e.  If the table was allocated for 2 hours, it will show in red after 2 hours:

Tables that have been competed show in light green.

If you do not want to show the completed tables, you can switch that feature off by clicking on the 3 dots located in the top right corner of the screen

… and clicking on the Show Completed Bookings option

This will untick that option.

Main menu pane

This is the main menu that displays all the options that are available, based on your subscription package. Each menu entry expands to show additional menu options for each heading.