Fat Hippo Restaurant's Testimonial for Favouritetable

Nick Fountain from Fat Hippo, Head of Marketing and Communications.  

We’ve been using Favouritetable for a number of years. They have supported us with our growth and we now have 17 locations across the UK.

The thing that impresses me the most with Favouritetable is their support and the team, who are always on-hand to offer a quick live-chat response. They do everything well.

Favouritetable allows a seamless continuation of our customer journey. From branding our landing pages through to sending out confirmation emails, everything feels part of us, rather than sending someone to a different platform.

Many platforms out there promise the world and offer some similar features, but Favouritetable delivers correctly and efficiently. Any new product rollout is guaranteed to work because it's been thoroughly tested. If you have any questions, their support team is always ready to assist.

What stands out with Favouritetable is their booking capabilities and the facility to log no-shows, which gives us an easier opportunity to plan ahead. The communication we have with our customers via confirmation emails, and the database drawn from the system, allows us to continue expanding and communicating effectively with our customers.

Day-to-day, using Favouritetable means you are always supported. In the hospitality industry, where things need to be addressed immediately, Favouritetable’s team is always helpful and quick to find solutions to any issue or new feature you want to roll out. They feel more like a partner than a service provider.

If any business is looking to grow their offering, open new locations, and make that transition as easy as possible, then Favouritetable is the answer.

You can create instant, customised pages that match your customer journey. You also get the support for any tweaks or changes you need to make to your table layouts.

You know you are collecting customer information correctly, which you can then use for the future and integrate with other platforms. To me, Favouritetable is the one solution I would recommend to other businesses.