Absolutely. It is your data and your guests. Our system provides you with
easy export tools so that you can take a copy of this data whenever you
want to.
There is absolutely no problem for us to import your existing data into
favouritetable. You can also manually add records directly into the
database. In most cases there will be no issue for us to import your
existing data into favouritetable. Depending on the complexity and the
work involved there may be a small supplementary charge for this
service.
Certainly, we will work with you closely to ensure the transition is
seamless. And we do not have any objection with our restaurant partners
working with multiple online bookings providers. For us, it is all about
providing your business with added value.
Yes – this way you can track where your customers are dining across your
restaurants, segment your marketing accordingly to your guests'
preferred restaurants and it also gives you the ability to be able to cross
sell between restaurants should you want to.
favouritetable's architecture supports both independent restaurants and
multi-site operators, so bookings can be taken for several restaurants
across different sites with no problem.
All web bookings are FREE with favouritetable, from our restaurant listing,
your website, blog, Facebook page, iPhone app as well as telephone
bookings. We don't take any commission for any bookings.....and why
should we, they're your bookings and your guests.
The favouritetable diary is iPad compatible and will run on an iPad or
alternate android tablet without any problems.
The favouritetable diary fully supports sending email and text
confirmations to guests.. You can specify a number of templates that can
be automatically sent based on the type of message i.e. booking
confirmation, booking reminder, booking cancellation, change of booking
details or thank you email. Notifications can be sent by email or SMS to
both your guests and the restaurant. All emails are free. SMS occur a per
SMS charge.
The favouritetable table management tool is easy to use and visually
appealing, allowing for as much or as little rules to be applied, based on
your exacting business requirements.
Over the last few years we have developed the most friendly and easy to
use interface which our restaurant partners pick up very quickly. Whether
computer literate or not you'll have no issues switching to favouritetable
and our support team are on-hand to make this transition as smooth as
can be. Each system is tailor made to your very own business
requirements, which means that you can have as little or as much
functionality as you need. To make it even easier, we take care of
configuration, changes, etc. So all you need to do is open your diary,
block dates / time and everything else is done as part of our service, so
that you can focus entirely on your business and your guests.
Absolutely not. We started our business because we felt that the online
bookings market needed a shake up and more transparency. The small
monthly fee we agree with you is all you will pay – regardless of the
number of bookings you take. In addition, we are delighted to be able to
say that none of our restaurant partners have seen any price increase
since they joined us.
Yes. Simply send us an email to info@favouritetable.com to let
which plan you would like to downgrade to. We pro-rata downgrades for
partial months.
Yes. Simply send us an email to info@favouritetable.com to let us know
which plan you would like to upgrade to. We pro-rata upgrades for partial
months.
Your billing cycle is started from the day you sign up. We bill all our
restaurant partners on the first day of each month. This means if you sign
up on the 15th of the month then you will be billed pro-rata to the end of
the month for that first month.
We cancel your account at the end of your current billing cycle (last day
of the month). We do not offer a pro-rata refund. Example to illustrate:
You confirm your intent to cancel on the 15th of the month. You will have
access to your online diary until the end of your billing cycle which is the
last day of that month.
You can contact us by telephone on +44 (0) 33 0124 4785 or by email to info@favouritetable.com for any queries.
