Frequently asked questions

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Frequently asked questions

Absolutely. It is your data and your guests. Our system provides you with easy export tools so that you can take a copy of this data whenever you want to.

There is absolutely no problem for us to import your existing data into favouritetable. You can also manually add records directly into the database. In most cases there will be no issue for us to import your existing data into favouritetable. Depending on the complexity and the work involved there may be a small supplementary charge for this service.

Certainly, we will work with you closely to ensure the transition is seamless. And we do not have any objection with our restaurant partners working with multiple online bookings providers. For us, it is all about providing your business with added value.

Yes – this way you can track where your customers are dining across your restaurants, segment your marketing accordingly to your guests' preferred restaurants and it also gives you the ability to be able to cross sell between restaurants should you want to.

Favouritetable's architecture supports both independent restaurants and multi-site operators, so bookings can be taken for several restaurants across different sites with no problem.

All web bookings are FREE with favouritetable, from our restaurant listing, your website, blog, Facebook page, iPhone app as well as telephone bookings. We don't take any commission for any bookings.....and why should we, they're your bookings and your guests.

The favouritetable diary is iPad compatible and will run on an iPad or alternate android tablet without any problems.

The favouritetable diary fully supports sending email and text confirmations to guests.. You can specify a number of templates that can be automatically sent based on the type of message i.e. booking confirmation, booking reminder, booking cancellation, change of booking details or thank you email. Notifications can be sent by email or SMS to both your guests and the restaurant. All emails are free. SMS occur a per SMS charge.

The favouritetable table management tool is easy to use and visually appealing, allowing for as much or as little rules to be applied, based on your exacting business requirements.

Over the last few years we have developed the most friendly and easy to use interface which our restaurant partners pick up very quickly. Whether computer literate or not you'll have no issues switching to favouritetable and our support team are on-hand to make this transition as smooth as can be. Each system is tailor made to your very own business requirements, which means that you can have as little or as much functionality as you need. To make it even easier, we take care of configuration, changes, etc. So all you need to do is open your diary, block dates / time and everything else is done as part of our service, so that you can focus entirely on your business and your guests.

Absolutely not. We started our business because we felt that the online bookings market needed a shake up and more transparency. The small monthly fee we agree with you is all you will pay – regardless of the number of bookings you take. In addition, we are delighted to be able to say that none of our restaurant partners have seen any price increase since they joined us.

Yes. Simply send us an email to info@favouritetable.com to let which plan you would like to downgrade to. We pro-rata downgrades for partial months.

Yes. Simply send us an email to info@favouritetable.com to let us know which plan you would like to upgrade to. We pro-rata upgrades for partial months.

Your billing cycle is started from the day you sign up. We bill all our restaurant partners on the first day of each month. This means if you sign up on the 15th of the month then you will be billed pro-rata to the end of the month for that first month.

We cancel your account at the end of your current billing cycle (last day of the month). We do not offer a pro-rata refund. Example to illustrate: You confirm your intent to cancel on the 15th of the month. You will have access to your online diary until the end of your billing cycle which is the last day of that month.

You can contact us by telephone on +44 (0) 33 0124 4785 or by email to info@favouritetable.com for any queries.