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Business website privacy notice

This privacy notice explains how your personal information is collected and used when you use our business website https://restaurant.favouritetable.com/ or when you purchase our services. It also contains important information about your rights.

This notice does not apply to visitors and users of our consumer website, https://www.favouritetable.com/, which is subject to its own privacy notice.

1. ABOUT OUR BUSINESS WEBSITE

Our business website is owned and operated by Favouritetable Services Limited ("favouritetable," "we," "our" or "us").

From our website you can learn more about our restaurant management software solutions, book a demo or contact us to find out more. Our website provides information to our business customers, which may include individual restaurants, bars, cafes and similar establishments or other businesses.

If you browse our website, sign up to receive marketing communications, contact us or engage with our services, we will need to collect some personal information about you. We will be responsible for ensuring that your information is secure and for complying with the legal obligations set out in applicable data protection laws.

This notice explains what information we collect and how we use it.

2. THE INFORMATION WE COLLECT

We collect personal information about you for the following purposes:

  • If you contact us via our website, we will ask you to provide your name, job title and contact details (such as an email address or telephone number), as well as information about your query. We will use this information to respond to your query.
  • If you sign up to receive marketing communications from us, we will collect your name and email address. These will be used to send you information about our services.
  • If your business decides to purchase any of our services, we will use your name and contact details to manage our business relationship with you and tell you any important information about our service. If you are a partnership or sole trader, information about your business may also be considered personal information.
  • If you browse our business website and consent to our use of cookies, we will collect some information automatically, such as browser information and your use of the website. We do this to provide you the best service and to learn more about how our website is being used.

We do not proactively collect personal information considered as sensitive personal information and we do not collect personal information relating to children.

3. OUR LAWFUL BASES FOR USING YOUR INFORMATION

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. You can find out more about the lawful bases by visiting the Information Commissioner’s Office’s website at https://ico.org.uk/.

Generally, we rely on the legitimate interests condition as the appropriate lawful basis for collecting and using your personal information. Our legitimate interests in using your personal information are to deal with your queries effectively, to manage our business relationship with you and to take steps to improve our services, including our website.

We rely on your consent to collect and use your personal information for direct marketing purposes, such as when you sign up to our newsletter. We will also ask for your consent to the use of cookies on our business website.

4. SECURITY AND RETENTION OF YOUR INFORMATION

We take appropriate technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorised access, disclosure, alteration and destruction.

We will retain your information only for the period necessary to fulfil the purposes outlined in this notice or as otherwise needed to comply with applicable law.

5. YOUR MARKETING CHOICES

We will only send you marketing communications if you have consented to receive them. You have the right to withdraw you consent at any time.

  • Email: If you no longer wish to receive marketing and promotional emails from favouritetable, you may click on the "unsubscribe" link in the email you receive to opt-out of future email marketing communications.
  • Mobile push notifications: You can use the settings on your mobile device to enable or turn off mobile push notifications from favouritetable.
  • Text messages: If you no longer want to receive text messages from favouritetable, reply STOP (or as otherwise instructed) in the text message.

You may also contact us directly to amend your contact preferences.

Please note that even if you opt-out of receiving marketing communications, we may still need to send you service-related communications.

6. YOUR RIGHTS

Under certain circumstances you have the following rights under data protection laws in relation to your personal information. Please note that not all of these rights are available all of the time, and are subject to certain restrictions.

You have the right to:

  • Request access to your personal information.
  • Request correction of any incomplete or inaccurate data we hold about you corrected, although we will need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal information in certain circumstances.
  • Object to processing of your personal information in certain circumstances.
  • Request restriction of processing of your personal information in certain circumstances.
  • Request the transfer of your personal information to you or to a third party in a structured, commonly used, machine-readable format. Note that this right only applies in limited circumstances.
  • Withdraw you consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

You can exercise any of these rights at any time by contacting us using the details set out in the ‘Contact Us’ section of this notice.

We will try to comply with your request as soon as reasonably practicable as required by applicable law. Please note that we may not always be able to comply with your request. For example, we may need to retain certain information for record-keeping purposes, or for other purposes as required or permitted by applicable law.

If you are unhappy with the way we have responded to your request or how we have otherwise used your personal information, please contact us to give us an opportunity to resolve your issues.

You also have the right to make a complaint to the Information Commissioner's Office, the UK’s independent regulator for data protection issues. More details of how to do so can be found at www.ico.org.uk/make-a-complaint.

7. CHANGES TO THIS NOTICE

We may update this notice to reflect changes to our information practices by prominently posting notice of the update on our website or by sending you notification. Any updates will become effective immediately after posting the updates to this notice and apply to all information collected about you. If we make any changes to this notice, we will change the "Last Updated" date above.

8. CONTACT US

If you have any questions about this notice or information we have collected about you, please contact us by email at info@favouritetable.com or by post at:

Favouritetable Services Ltd.
400 Thames Valley Park Drive | Thames Valley Park | Reading RG6 1PT
Attention: Data Privacy Department