New Features

Charging a booking for a reduction in number of guests

You can make a charge to a guest if the number of people who turn up is less than the number of people booked, and the guest has not notified you before attending the booking. See how here…

Time Specific Table Bookings Restrictions

You can now restrict bookings to very precise times at table / table grouping level, based on blocked times applying to the Start Booking Time, rather than the blocked time range. More info here.

Guests & Booking tags

Add specific one off booking tags to a reservation or guests tags that append to a guest's profile and are visible each time that guest makes a booking.

Dog Friendly Table

We have introduced a new setting that allows your guests to book tables in Dog Friendly areas… Click here for more details.

Using TinyURL in your SMS Campaigns

You can now generate smaller URLs to keep your SMS Campaigns number of characters low see here for more details

BOOKINGS RESTRICTIONS

You can restrict a specific guest from making online reservations. See how here…

MARKETING IDEA

Here is a quick summary of how you can easily create private Special Offers to boost business at quiet times See more

BOOKING AUDIT TRAIL

You can create a list of Booking Originators (either for your team members or 3rd party booking referrers to track exactly where a booking comes from (referrals) or who made a booking / amended a booking. More details here…

PERSONALISED SUPPORT.

We have now introduced personalise support with your dedicated Support Manager by phone & web screen sharing session appointments. Click here for more details…

GUESTS REVIEWS MANAGEMENT

We have introduced AI to help you manage the response to guests reviews more easily… Click here for more details…

WALK-INS MANAGEMENT

A new feature has been added to the system, that allows you to record guests that you turn away, with automatic date / time stamp WALK AWAYS. The information can then be seen in a report and help you identify which days / times in the week when you may be missing on revenue, due to turning people away. Click here for more details

REPORTS

NEW vs REPEAT GUESTS

This report allows you to quickly identify trends of new versus repeat bookings, based on a selected date range. Click here for more details

BOOKINGS

BOOKING CONFIRMATION

A new setting GUEST_CONFIRM_URL has been added to the booking reminder email. This allows the guest to Click on a ‘I'LL BE THERE' button that confirms the booking. This will also add a ‘THUMBS UP’ icon to that booking. This is in addition to the ‘MODIFY BOOKING’ & CANCEL BOOKING' options.

SPECIAL OFFERS

Keep your booking widget simple and more functional with the addition of images / menus / flyers that can be viewed / downloaded prior to making the booking. This allows your guests to make a better informed choice. Click here to view more

SPECIAL OFFERS

An HTML editor has now been added to allow you to make the SPECIAL OFFER buttons stand up better

ONLINE ORDERING

DELIVERY CHARGES

The system now allows you to add up to 10 different mileage radius ranges (each with its own delivery charge). This is an extra 5 ranges, allowing you to increase the delivery charge further as you increase delivery mileage radius.

MARKETING

SMS OPT-OUT

The system now provides the ability to generate a list of all the guests who have requested to opt-out from SMS Marketing, through the new SMS Opt-out request report.
Also provides option to download / unsubscribe this data.

BOOKINGS

OVERRIDE EXISTING (MULTIPLE) TIME SLOTS

An added option now allows you to override existing time slots when editing your bookings Availability. More details

SHOW MULTIPLE AREAS ON RESERVE WITH GOOGLE

It is common for restaurants to have distinct seating areas, such a bar or patio. Reserve with Google now supports this distinction and allows the user to specify the area to book a table on RESERVE WITH GOOGLE. Please note that there is a pre-determine list supported by Google - check first with your account manager to ensure compatibility.

BLOCKED TIMES

In Booking Diary view - a new button (+ Add Block Day) is available that opens the Add block day screen. A quicker way than the current AVAILABILITY > BLOCK DAY > + Add Block Day method. This method also automatically fills in Start Date & End Date + Start Time & End Time based on currently selected date & session.

FLOOR PLAN

NEW TIMER OPTION

The Floor Plan timer now allows you to view a single instance of the selected timer option or multiple instances (all times for the rest of the day). More details

LAYOUT DESIGNER

Layout Designer in Floor Plan increased to 1024 x 1024 pixels, to provide more screen space for restaurants with busy table layouts.

CREDIT CARDS

MULTIPLE DEPOSIT TYPES PER BOOKING

The system now provides the facility to setup different deposit rates to secure bookings for Adults & Children. More details

DIFFERENT DEPOSIT OPTIONS FOR SAME EVENT

Ability to set up various deposit options for same event. More details

INCREASED DEPOSIT AMOUNT WHEN NUMBER OF GUESTS INCREASES

Ability to increase the deposit amount required to secure a booking when the number of guests increases. More details

PRE-ORDERING

PLACE CARDS

Now includes Booking Ref. # on each place card More details

COPY ITEM

Menu items now include a COPY button allowing you to easily replicate an existing menu item (very useful if it includes a lot of options and / or modifiers).

ONLINE ORDERING (COLLECTION & DELIVERIES)

LEAST SOLD ITEM REPORT

A very useful report that shows you which items on your menu sell the least - this helps greatly in removing "non-selling" items and vastly reduces wastage. More details